From Queues to Clicks: Digitalization Transforms Moldova’s Public Services

https://www.worldbank.org/en/news/feature/2025/12/02/from-queues-to-clicks-digitalization-transforms-moldova-s-public-services?cid=ECR_E_NewsletterWeekly_EN_EXT&deliveryName=DM269745 Since 2018, with support from the World Bank, Moldova has implemented a transformative project to digitize 87 crucial public services, like issuing licenses, applying for social assistance, and accessing consular services for citizens abroad. This has fundamentally changed how Moldovan citizens interact with their government, making service delivery simpler, more efficient, less expensive, and centered on people’s real needs.