Five ways to strengthen trust in digital government: Lessons from Serbia Michel KerfVanja Kukrika VasojevićAsami OkahashiSrdjan Svircev March 19, 2026 This page in: English © 2026 World Bank Group,

https://blogs.worldbank.org/en/europeandcentralasia/five-ways-to-strengthen-trust-in-digital-government--lessons-fro Governments across Europe are accelerating the digitalization of public services. While governments move quickly to adopt complex technologies—like online platforms, digital IDs, and artificial intelligence (AI)—that enable faster and more accessible services, how can they simultaneously build citizens’ trust that their data and privacy will be protected? © 2026 World Bank Group,