Digitalization of feedback in Zimbabwe: A leap forward in healthcare accountability Kudakwashe DubeChenjerai Sisimayi July 02, 2025 This page in: English © 2025 The World Bank Group

https://blogs.worldbank.org/en/nasikiliza/digitalization-of-feedback-in-zimbabwe-a-leap-forward-in-healthcare-accountability-afe-0725 The Zimbabwean Ministry of Health and Child Care (MoHCC) has taken a bold step forward by digitalizing its Grievance Redress Mechanism (GRM). This initiative, supported by us at the World Bank, alongside Cordaid Zimbabwe, marks a significant leap forward in healthcare accountability. It's a key component of our broader efforts under the Health Sector Development Support Project Additional Financing VI and the Zimbabwe COVID-19 Response and Essential Health Services Project (ZCREHSP). Together, we're working to improve healthcare coverage, quality, and institutional capacity, paving the way for transformative changes in healthcare service delivery. © 2025 The World Bank Group