Innovative data-driven approaches for more proactive market conduct supervision Verónica TrujilloSergio Jose De Mesquita GomesYasemin Palta July 14, 2026 This page in: English

https://blogs.worldbank.org/en/psd/innovative-data-driven-approaches-for-more-proactive-market-cond Complaints, queries, and claims are among the richest sources of market intelligence available to financial authorities – each tells a story about a consumer’s experience. They also provide a direct window into emerging risks, product failures, service disruptions, fraud patterns, and conduct issues. Yet, most supervisory authorities only see these stories after they have been aggregated into monthly or quarterly reports, often relying on delayed, aggregated reporting that limits the ability to detect and respond to these signals early.