Building Smarter Cities: How Digital Tools Are Transforming Public Services in Viet Nam

https://www.worldbank.org/en/news/feature/2026/06/24/building-smarter-cities-how-digital-tools-are-transforming-public-services-in-viet-nam?cid=ECR_E_NewsletterWeekly_EN_EXT&deliveryName=DM285289 STORY HIGHLIGHTS Many essential public services in Viet Nam’s fast-growing cities still rely on paper records and fragmented data, limiting responsiveness and transparency. An initiative supported by SECO and the World Bank worked with Ho Chi Minh City, Da Nang, and Hue to co-design practical digital solutions tied to real public asset management needs. Early results show measurable gains: faster flood response, streamlined permits, and recovered public assets—unlocking investment, job creation, and better services for citizens and businesses alike.